Subprocessor List
Effective Date: [e.g., April 4, 2025]
Last Updated: [Keep this current]
CustomerCove uses the following third-party subprocessors to help provide, support, and improve our services. These subprocessors may process personal data of our customers and their end-users, as described in our Data Processing Agreement (DPA).
Core Infrastructure & Hosting
| Subprocessor | Purpose | Data Location | Categories of Data Processed |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting, storage, databases | USA, Canada, EU | All product data, end-user events, survey responses |
| Clickhouse Cloud | Event analytics database | EU, USA | All product data, end-user events, survey responsesEvent data, user identifiers |
| PostgreSQL (via AWS RDS) | Structured customer data | USA | All product data, end-user events, survey responsesEvent data, user identifiersCustomer account data, app configs |
Email and Communication Tools
| Subprocessor | Purpose | Data Location | Categories of Data Processed |
|---|---|---|---|
| AWS SES | Transactional & automated email delivery | USA | Email addresses, message content |
Analytics and Performance
| Subprocessor | Purpose | Data Location | Categories of Data Processed |
|---|---|---|---|
| Sentry | Error tracking & debugging | USA | IP addresses, session metadata, errors |
Customer Success & Support
| Subprocessor | Purpose | Data Location | Categories of Data Processed |
|---|---|---|---|
| HubSpot / Salesforce | CRM | USA, EU | Customer contact & billing info |
Billing and Payments
| Subprocessor | Purpose | Data Location | Categories of Data Processed |
|---|---|---|---|
| Stripe | Payment processing | USA, Global | Billing info, credit card tokens, contact info |
Updates to This List
We may update this list from time to time. If you are a customer with a signed DPA, we will notify you in advance of any changes that materially impact your data processing.
Questions?
If you have questions or concerns about any of our subprocessors, please contact us at: privacy@customercove.io