End-User Domain Verification Guide

Effective Date: [Date]

Last Updated: [Date]

By default, emails from CustomerCove come from [your.username]@mailer.customercove.io. For example, if your work email was jane@company.com, your emails would come from jane@mailer.customercove.io

To increase trust and deliverability, you can send emails from your own domain (e.g., jane@mailer.yourcompany.com).

Benefits:

• Improved inbox placement (avoid spam folders)
• Custom “From” addresses
• Your brand stays front and center
• DMARC, SPF, and DKIM protection

Step-by-Step Instructions

1. Add Your Domain in CustomerCove

• Go to Settings > Email > Sending Domains
• Click "Add New Domain"
• Enter your domain (e.g. yourcompany.com)
• Choose your preferred subdomain (we recommend mailer.yourcompany.com or product.yourcompany.com)

2. Add DNS Records to Your Domain

Your DNS provider (e.g. Namecheap, GoDaddy, Cloudflare) will need the following records:

We’ll generate these records dynamically based on your domain — you’ll copy and paste them into your DNS dashboard.

3. Wait for DNS to Propagate

DNS changes usually take effect within minutes, but can take up to 48 hours.

We’ll check automatically every hour — or you can click “Verify Now” in your dashboard.

4. Verification Benefits

Once verified, you can:

• Send emails from addresses like your.name@yourcompany.com
• Set a fallback address (e.g., mailer.customercove.io) in case something breaks
• Enjoy improved trust and inbox placement

Troubleshooting Tips

• Make sure you're editing DNS records for the correct domain (not a redirect or parked domain)
• Use external tools like MXToolbox or DNSChecker
• TXT records must not have extra quotes or spaces
• DMARC record is optional, but highly recommended for deliverability and security

Contact

If you have any questions, you can contact us at privacy@customercove.io or support@customercove.io.