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Security Overview

Last Updated: [Insert Date]

At CustomerCove, we take security seriously. We are committed to protecting the data entrusted to us by our customers and their end-users through robust technical and organizational safeguards.

Data Encryption

  • All data is encrypted in transit using TLS 1.2+
  • All data is encrypted at rest using AES-256 in our cloud storage and databases

Application Security

  • All production environments are segregated from development and staging
  • Regular dependency scanning (via GitHub Dependabot or Snyk)
  • HTTP security headers implemented (HSTS, X-Frame-Options, X-Content-Type-Options)
  • Rate limiting and abuse detection in place

Authentication and Access Control

  • Admin dashboard protected by role-based access control (RBAC)
  • Support for Single Sign-On (SSO) (coming soon)
  • Internal staff access to customer data is limited, audited, and role-based
  • Multi-Factor Authentication (MFA) required for all staff accounts with production access

Hosting and Infrastructure

  • Hosted on [Amazon Web Services (AWS)] in [your region(s)]
  • Production infrastructure managed with infrastructure-as-code
  • Nightly encrypted database backups with 30-day retention
  • Internal services isolated via private VPC and firewall rules

Monitoring and Alerting

  • All systems monitored for uptime, errors, and unusual activity
  • Alerts automatically sent to our engineering team for:
    • Unexpected access patterns
    • API rate anomalies
    • Internal service failures

Responsible Disclosure

We support ethical hacking and welcome responsible security research.

If you believe you’ve discovered a vulnerability in our systems, please contact us immediately at security@customercove.io.

We will respond within 72 hours and aim to resolve confirmed issues promptly.

Compliance and Best Practices

  • Our infrastructure and data handling practices are designed to support:
    • GDPR (EU/UK)
    • CPRA (California)
    • PIPEDA (Canada)
  • While we are not yet SOC 2 certified, we are aligning with SOC 2 Type I controls and preparing for an audit in the future.

Legal & Documentation

  • Data Processing Agreement (DPA)
  • Privacy Policy
  • Subprocessor List
  • Terms of Service

Contact

Questions? Reach us at:

security@customercove.io

[Company Name], [City], [Country]