Free
Growth
Enterprise
Tracked users per month
Tracked company accounts per month
Email sends per month
Editors/Team members
Customer retention monitoring
Automatic customer health scores
Automatic product usage scores
User session tracking
Rank company accounts by risk of churn
Keep track of active and disengaged users
In-app NPS surveys
NPS trends for your users and companies
Smart-scheduling of surveys
Your brand colors
Customer success automations
Automations based on user behavior
Automations based on customer account health
Mail tags for personalization
Pre-built Onboarding and Retention Automations
Custom Automations
Support
Email support
Live support
1 on 1 onboarding
Included in every plan
User engagement tracking
Uncover what makes your users tick, and what holds them back. Spot your highest-value features and revenue-driving segments in seconds.
Email automations
Send the right message to the right user—exactly when it matters. Our smart, event-based automations and built-in anti-spam logic ensure your users stay engaged, not overwhelmed.
Feedback surveys
Stop guessing how your users feel. Our in-app surveys bring their voices to the surface—so you can track sentiment, surface friction, and turn feedback into product wins.
Analytics feed
Stop burying insights in dashboards. With our shareable, story-style analytics feed, you can spotlight trends, add notes, and keep your team focused on what moves the needle.
Turn new users into loyal customers, without drowning in data or manual work
Why choose CustomerCove?
In a nutshell, CustomerCove is focused on
Other CS software
Overly complex implementations, focused on enterprises, and unclear pricing plans.
In-app NPS surveys for your users
Made for high-touch companies
Weeks of implementation
Needs to integrate with 3rd-party email and analytics tools
"Request a quote" forms
Long-term contract commitments
Roadmap designed for vendor lock-in
CustomerCove
Built for SaaS teams that need their customers to renew on a monthly or yearly subscription
In-app NPS surveys for your users
Made for low-touch SaaS companies
5-minute development setup
Built-in user tracking, company tracking, and email automations
Transparent pricing
Self-serve (try before buying)
Roadmap specifically for SaaS teams
Common questions
Get closer to your customers
But not in a weird way. Understand and keep more customers. The best time to start was yesterday. The second best time to start is now.
Tools
Free tool A
Free tool B
Free tool C
Free tool D
Free tool E
Free tool F
All tools
Use Cases (OR Roles)
Use Case / Role A
Use Case / Role B
Use Case / Role C
Templates
Recover at-risk customersOnboard new usersRe-engage inactive usersConnect with dissatisfied customersGet customer testimonials and case studiesGet product feedbackCopyright ©2022 CustomerCove Technologies Inc. All rights reserved.