Understand your best (and worst) users .
Talk to the right users at the best time.
Grow your revenue .
Product analytics for everyone .
Understand your best (and worst) users .
Talk to the right users at the best time.
Grow your revenue .
Product analytics for everyone .
Understand your best (and worst) users .
Talk to the right users at the best time.
Grow your revenue .
Product analytics for everyone .
Understand your best (and worst) users .
Talk to the right users at the best time.
Grow your revenue .
Product analytics for everyone .
While you were building dashboards that no one checks, your users were silently churning.
As your subscription software grows, understanding how people use your product gets complicated fast.
Stop guessing who gets value from your software (and who’s slipping away).
You have data all over the place and it’s tough to see if your users are really achieving the outcomes they want.
You can see the clicks, but not the value
You don't know what 'good' looks like
Your All-in-One Product Analytics + CS Platform + Event-Based Automations
How it works
1. Track your users and collect feedback
2. Spot customers that need attention
3. Recover your customers before they leave
.png)
Spot churn risks early
Our simple code snippet automatically keeps track of your user activity, customer accounts, and key events, making it easy to prioritize your customer success efforts.
Track customer health scores and account utilization
Track your user activity and key events
Drive retention on autopilot
Set up powerful email automations based on how your users interact with your software. Schedule customer satisfaction surveys to keep a running pulse on customer sentiment.
Email automations based on user events
In-app NPS surveys to collect feedback
.png)
Engage your customers at key moments
Educate new users with onboarding workflows, keep your paying customers engaged with retention workflows, and recover customer accounts that are at risk for churn. Pre-made templates to make your own, or start from scratch and build an automation unique to your business.
Get started in minutes with pre-made templates
Complete visibility into your customer lifecycle
As users sign up and interact with your product, you track every action.
And not just at the individual user level.
Your users automatically get grouped by their organizations (group analytics).
This gives you clear insight into customer account behavior and trends over time.
CustomerCove goes beyond event-tracking.
Learn what "customer success" means for your software.
Track how users progress through activation and retention goals
Spot where they fall off
Understand which features lead to long-term success
Know which segments expand (or churn)
The result? You finally know what "good" looks like (and what's getting in the way).
Every user event can trigger a perfectly-timed, personalized email.
Your user skips onboarding? → Send a helpful guide.
A team completes a milestone? → Celebrate with a CTA.
A power-user's product usage drops? → Reach out before they churn.
No more stale email campaigns or messy CRM workflows. Just the right message at the right moment.
(Also: anti-spam logic built in, so you never feel like you're annoying your users.)
Do you prefer communication within your product?
Ask your users for feedback in the moment, while they’re engaged.
Need a quick check on user satisfaction?
Surveys in-app, in your brand.
After onboarding → “How was your first experience?”
After adopting a core feature → “Is this solving your problem?”
Before renewal → “Would you recommend us to a friend?”
Responses are tied to user behavior, so you can actually do something with the feedback.
Measure customer market fit, not just user activity.
Go beyond the basics. Learn what resonates with your customers.
With a Customer Fit Index, you’ll know exactly who’s thriving vs. who might not be a good customer fit.
(and where you need to take action)
Coming soon.
Copyright ©2022 CustomerCove Technologies Inc.
About
Privacy PolicyTerms of ServiceData PolicyEmail Acceptable Use PolicyCopyright ©2022 CustomerCove Technologies Inc. All rights reserved.